Practice Management

Mr Kevin Creasey

Joint Practice Manager alongside Caroline Wells.  He is also the Business Manager for Medway Peninsula Primary Care Network (PCN). 

Mrs Caroline Wells

Joint Practice Manager alongside Kevin Creasey.

Kevin and Caroline deal with the non-clinical management of the Practice. If you wish to discuss anything concerning the surgeries or have a suggestion to make, please contact either Kevin at Higham or Caroline at Cliffe Woods.  Alternatively, you can email for their attention.

Mrs Lisa Smart

Assistant Practice Manager and Finance 


The administration team is responsible for dealing with new patient registrations, patient records, referrals, medical reports and carrying out searches and practice audits.


We have a team of receptionists who are here to help you. They provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. Any matters concerning our patients will always be treated in confidence, as receptionists are bound by the same codes of conduct as the doctors. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

Mrs Sarah Wisdom, Patient Services Supervisor, is responsible for the receptionists and the applications for on-line services.  Please contact her if you have any queries on these matters.

Please note we operate under a Zero Tolerance Policy

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