New Patient Registration

Anyone living in Wainscott, Cliffe Woods, Cliffe, Higham, Upnor and surrounding areas (please see the section on Changes to the Boundary) are welcome to register with us for medical services. All of our sites have disabled access.

To check if you live within the practice catchment area please click on the following:

• New Patients tab above
• Catchment Area
• Postcode Checker
• Insert Post Code
• Click on check post code

If you have any doubt, please contact the practice and speak to a member of the Clinical Administration Team who will be able to inform you whether your address is within the practice area.

We will register you with a named doctor but you can see any doctor at any of the sites.

The receptionist will give you a form to complete to give us some basic information about you. When submitting your application it is really important to ensure you have completed all of the boxes on the application form. Incomplete forms will not be accepted until all the necessary information is provided.  

Please allow 2-3 working days from when returning the completed forms to allow the registration process to be completed before booking an appointment. The practice is unable to offer you an appointment until you have been registered.

The forms are available from all the sites or you can download them below:

Registration Form (GMS1 - this form needs to be completed by everyone wishing to register - your registration will not be processed if this form is not completed and returned with the relevant New Patient Questionnaire Form(s)

New Patient Questionnaire Form (for patients aged 7 years and over)

New Patient Questionnaire Form (for newborns and patients under the age of 7 years)

Changes to Personal Details

Please advise us immediately of any changes to personal details such as name, address or contact details. You can download the relevant form here

Named Accountable GP

From 1st April 2015, all patients registered at any GP practice are required to be allocated a named accountable GP.

What does ‘accountable’ mean?

The named accountable GP is responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each patient as required. However, this does not mean that they will be the only GP or clinician who will provide care to that patient. If you would like to know your accountable GP, please ask at reception.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Changes to the Practice Boundary

Following a period of patient consultation and to ensure we continue to provide the best care for all our patients, our practice boundary was changed in October 2017 and now excludes the following roads for new patient registrations.

Frindsbury Hill (and surrounding roads) through to Frindsbury Road (to the bottom of Bill Street Road)

Parsonage Lane (including Ampersand Residential Home)

Bingham Road

Powlett Road (and surrounding roads)

Bill Street Road (beyond Windmill Street)

Watling Street

Crutches Lane

Rede Court Road (and the surrounding estates)

These changes do not affect our exisiting registered patients, nor will it affect the registering of newborns into an existing household, children moving into an existing household who are under the age of 18 years (e.g. foster children) or patients temporarily staying with currently registered patients.

If you are unsure as to whether you can register with us for medical services, please speak to a member of the Clinical Administration team who will be able to advise you.

Please use the following link to check if you are living within the practice catchment area:

Postcode Checker

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. To be seen at a GP practice, you will need to be registered as a temporary patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

To register as a temporary patient at the practice, you will need to be staying at an address within our practice boundary and with a registered patient.  If you need to be seen urgently by a GP, you will need to complete and return the Temporary Resident form to the practice before you will be added to the GP telephone list for that morning.  The form is below for you to download, complete and return to the practice by hand or post.

Once you have moved away from the local area you must inform the practice to ensure you are de-registered as a temporary patient.

Download the Temporary Resident Registration Form