Appointments
For urgent medical needs on the day, please telephone reception on 01634 949300. Our phone lines are open from 8AM to 6:30PM.
Use eConsult on our Home Page or via the MyGP App to contact us for routine medical needs and administrative requests or alternatively, please ring the practice after 11am to arrange a routine telephone call.
If you need a face to face consultation, your Clinician will arrange this after speaking with you.
Please continue to ring the practice to arrange Nurse appointments including blood tests or for one of the following reasons:-
Patients requesting a Home Visit
Patients residing in a residential/nursing home requesting an appointment
Repeat prescription and Test Result requests
Suspected UTIs
Medication queries
Minor Surgery
Coil/implant insertions/removals and pessary ring changes
Post-natals
Medicals
Children under the age of 6 months .
Any general COVID-19 queries or requests to book a COVID-19 vaccination. This does not include patients seeking medical advice in regards to COVID-19.
The phones are answered from 8am to 6:30pm Monday to Friday.
You are free to consult any of the doctors or nurses. However, it is often beneficial to see the same nurse or doctor for an ongoing problem. A chaperone is available for personal examinations.
Extended Hours Service
The practice offers an Extended Hours service on a Saturday morning at Wainscott from 8.30am -12.30pm.
Pre-bookable telephone appointments are available with both a GP and Nurse or Health Care Assistant. Please ring at the latest on Friday afternoon to cancel a Saturday appointment
A number of On the Day/Emergency appointments with a GP will also be offered. These appointments will be released on Saturday mornings and only available to book on-line via the MyGP App.
Please note: we have only one GP, one Nurse/HCA and one Receptionist on duty during this time so it will not be possible for you to access our full range of Receptionist services such as: booking of appointments, requesting prescriptions or test results. The telephone lines are not open on a Saturday during morning surgery as weekend cover is provided via NHS 111.
Please be aware that the surgery doors will only be opened to those patients who have booked appointments for that morning.
Video/Audio recording
On occasions we may wish to film or record consultations between doctors and patients. These can help us to assess our consultation procedures and are only used for teaching purposes.
Filming/Recording will not be undertaken without the patient’s express consent. Intimate physical examinations will never be recorded and the camera/recorder can be switched off at any time on request.
Extended Access Appointments at Primary Care Hubs
Medway Practices Alliance (MPA) have been commissioned by Medway Clinical Commissioning Group to provide additional extended access GP appointments, including evening and weekend appointments, at locations across Medway. GPs at these locations have access to your full medical records and they can provide routine GP consultations. These appointments may be suitable or convenient for patients who can travel or looking for appointments outside of your local surgery opening times. The Practice Reception staff may be able to book an appointment through this service, subject to availability. There is further information on the Medway Practice Alliance website: https://www.medwaypracticesalliance.co.uk/
If you need to cancel an appointment at one of these locations, please ring the Hub Cancellation Line: 01634 335 033
Rochester Healthy Living Centre
Delce Rd. Rochester, ME1 2EL
Tel: 01634 333 318
Mon-Fri: 9am – 8pm
Sat: 9am – 4pm
Sun: 9am – 2pm
Rainham Healthy Living Centre
The Orange Suite, 1st Floor
103- 107 High St. Rainham ME3 8AA
Tel: 01634 333 375
Mon & Weds: 1pm – 8pm
Thurs & Fri: 9am – 8pm
Lordswood Healthy Living Centre
1st Floor
Sultan Rd. Chatham ME5 8TJ
Tel: 01634 333 370
Mon & Tues: 1pm – 8pm
Weds -Fri: 9am – 8pm
Walter Brice Centre
Tilley Close
Hoo Rochester ME3 9AE
Tel: 01634 382 201
Mon & Sat: 9am - 4pm
Balmoral Gardens Healthy Living Centre
Gillingham ME7 4PN
Tel:
Fri: 2pm – 6pm
Sat: 9am – 4pm
Sun: 9am – 2pm