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Update from NHS (Kent & Medway) -  

"Our main message to patients at this time is that if you need medical help and you’re not sure what to do, use NHS 111.
 
NHS 111 is available by phone or online at 111.nhs.uk, is able to provide self-care advice or signpost to the most appropriate service, including a community pharmacy and urgent treatment centre (UTC)."

Please call NHS 111 if you need medical help when this practice is closed.
The NHS 111 team has trained advisers, nurses and doctors available at all times. They can help over the phone and advise you where to go if you need to see someone. Please don’t waste time going to the wrong place – phone NHS 111 first.

NHS 111 is available 24 hours a day, seven-days-a-week. Just call 111 or go online: 111.nhs.uk 

The Clinical Commissioning Group's (CCG’s) Communications Team has created a special web address - www.stopthinkchoose.co.uk - to help explain the healthcare options available to patients within the local area. Please click the link for further advice. 

Accessing your GP Practice - a message from the Partners:

We are aware there are significant problems getting through to us on the phone. We are sorry this is the case and would like to explain a little about why that is.

Many GP surgeries across the country are in a similar position. We understand how frustrating it can be for it to take longer than normal.

We would like to reassure you we are working hard to resolve the situation.

There are three things that are challenging us: 

  1. There has been an unprecedented post-lockdown increase in demand. Part of this is because many of our patients have been managing health issues themselves rather than contacting their doctor over the last year and some hospital procedures and appointments have been necessarily delayed.  As confidence in general is returning, patients are now quite rightly contacting us.
  2. We have been heavily involved in delivering the country’s largest ever vaccination campaign.
  3. We have had to change the way we work to keep things safe for our patients and our staff.

What can you do to help?

  • Choose well – can the pharmacy help your symptoms? Call 111 if you are unsure which sort of treatment you need. You can also go online 111.nhs.uk
  • Download the NHS app. You can use this to book and cancel appointments and order repeat prescriptions.
  • Use our online consultation system, if you are able to.
  • Cancel appointments you no longer need.

It’s useful to remember our teams are on the front line and see both the best and the worst of us all. They work incredibly hard to help patients navigate the system, but may not be able to offer you exactly what you want at all times.

Please be patient and courteous, they want to find the best solution as much as you do.

We are grateful for your understanding.

Care Quality Commission - read our latest inspection report

Have your say - join our Patient Group

General Data Protection Regulation (GDPR) came into force on 25th May 2018 -  read the Privacy Notice for Direct Care to understand how the Practice collects information about you and how it may be used and shared

Changes to Data protection Law - How We Use Your Personal Data - 25 May 2018

A new set of regulations come into effect on 25th May 2018 called the General Data protection Regulations. Please see the practice Privacy Notice located at the bottom of the home page for further information.

Health News from the BBC and the NHS

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