HOW TO BOOK AN APPOINTMENT

Urgent Appointments

For urgent on the day appointments please contact us at 8am. Our reception team are trained to ensure you are signposted correctly. Please inform of us of your DOB as soon as you get through to our team to enable us to find your details and book your appointment.

Routine Appointments

Bookable weeks in advance for routine appointments

E-Consults

E-consult should never be used for medical concerns which require urgent care/review within 48 hours. eConsults can be used for administration or medical routine concerns. This service is open every day but works on a capacity basis to ensure we can safely operate and care for patients. Once we reach capacity you will not be able to submit an e-consult until the following day.

Nurse Appointments

Routine review appointments with our nursing team can be booked via phone any time after 11am

111

In the event that you need urgent on the day care and we are at capacity, 111 is available to support and signpost you to get you the help you need.

999

If you or someone else is showing signs of an emergency for example a heart attack or stroke call 999 urgently. If you have an appointment booked with your GP but your condition deteriorates and is now an emergency call 999.

Video/Audio recording

On occasions we may wish to film or record consultations between doctors and patients. These can help us to assess our consultation procedures and are only used for teaching purposes.

Filming/Recording will not be undertaken without the patient’s express consent. Intimate physical examinations will never be recorded and the camera/recorder can be switched off at any time on request.

Extended Access Appointments at Primary Care Hubs

Medway Practices Alliance (MPA) have been commissioned by Medway Clinical Commissioning Group to provide additional extended access GP appointments, including evening and weekend appointments, at locations across Medway. GPs at these locations have access to your full medical records and they can provide routine GP consultations. These appointments may be suitable or convenient for patients who can travel or looking for appointments outside of your local surgery opening times. The Practice Reception staff may be able to book an appointment through this service, subject to availability.

There is further information on the Medway Practice Alliance website:  https://www.medwaypracticesalliance.co.uk/

If you need to cancel an appointment at one of these locations, please ring the Hub Cancellation Line: 01634 335 033

Rochester Healthy Living Centre
Delce Rd.  Rochester, ME1 2EL

Tel: 01634 333 318

Mon-Fri: 9am – 8pm
Sat:       9am – 4pm
Sun:      9am – 2pm

Rainham Healthy Living Centre
The Orange Suite, 1st Floor
103- 107 High St. Rainham  ME3 8AA

Tel: 01634 333 375

Mon & Weds: 1pm – 8pm
Thurs & Fri:   9am – 8pm

Lordswood Healthy Living Centre
1st Floor
Sultan Rd.  Chatham ME5 8TJ

Tel: 01634 333 370

Mon & Tues: 1pm – 8pm
Weds -Fri:    9am – 8pm

Walter Brice Centre
Tilley Close
Hoo Rochester ME3 9AE

Tel: 01634 382 201

Mon & Sat: 9am - 4pm

Balmoral Gardens Healthy Living Centre
Gillingham  ME7 4PN

Tel:

Fri:        2pm – 6pm
Sat:       9am – 4pm
Sun:      9am – 2pm

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website