Use eConsult on our Home Page or via the MyGP App to contact us for clinical and administrative requests.

We will reply or call within 48 hours (usually much sooner) and can quickly help you.

If you need a face to face consultation, your Clinician will arrange this after speaking with you.

Please don't telephone the practice unless you are unable to use eConsult, or you are looking to arrange Nurse appointments including blood tests or you are ringing for one of the following reasons:-

  • Patients requesting a Home Visit

  • Patients residing in a residential/nursing home requesting an appointment

  • Repeat prescription and Test Result requests

  • Suspected UTIs

  • Medication queries

  • Minor Surgery

  • Coil/implant insertions/removals and pessary ring changes

  • Post-natals

  • Medicals

  • Children under the age of 6 months .

  • Any general COVID-19 queries or requests to book a COVID-19 vaccination. This does not include patients seeking medical advice in regards to COVID-19.

The phones are answered from 8am to 6:30pm Monday to Friday. The practice computers are all linked so it does not matter which site you contact.

You are free to consult any of the doctors or nurses. However, it is often beneficial to see the same nurse or doctor for an ongoing problem. A chaperone is available for personal examinations. 

Extended Hours Service - this service has been currently suspended whilst the practice works to deliver the COVID vaccination programme to all our patients.

From 1st July 2019, the practice will offer an Extended Hours service on a Saturday morning at Cliffe Woods from 8.30am -12.30pm.

Pre-bookable face to face and telephone appointments are available with both a GP and Nurse or Health Care Assistant. Please ring at the latest on Friday afternoon to cancel a Saturday appointment

A number of On the Day/Emergency appointments with a GP will also be offered.  These appointments will be released on Saturday mornings and only available to book on-line.

Please note: we have only one GP, one Nurse/HCA and one Receptionist on duty during this time so it will not be possible for you to access our full range of Receptionist services such as: booking of appointments, requesting prescriptions or test results. The telephone lines are not open on a Saturday during morning surgery as weekend cover is provided via NHS 111.

Please be aware that the surgery doors will only be opened to those patients who have booked appointments for that morning.

Cliffe Woods & Cliffe

Doctor appointments are available between:

Monday – Friday            

         8.30am - 11.10am

Monday – Friday (except Wed)

        2.30pm - 5.30pm

Wainscott & Higham

Doctor appointments are available between:

Monday – Friday                                

         8.30am - 11.10am

Monday – Friday (except Thurs)      

2.30pm - 5.30pm

Video/Audio recording

On occasions we may wish to film or record consultations between doctors and patients. These can help us to assess our consultation procedures and are only used for teaching purposes.

Filming/Recording will not be undertaken without the patient’s express consent. Intimate physical examinations will never be recorded and the camera/recorder can be switched off at any time on request.

Extended Access Appointments at Primary Care Hubs

Medway Practices Alliance (MPA) have been commissioned by Medway Clinical Commissioning Group to provide additional extended access GP appointments, including evening and weekend appointments, at locations across Medway. GPs at these locations have access to your full medical records and they can provide routine GP consultations. These appointments may be suitable or convenient for patients who can travel or looking for appointments outside of your local surgery opening times. The Practice Reception staff may be able to book an appointment through this service, subject to availability. There is further information on the Medway Practice Alliance website:

If you need to cancel an appointment at one of these locations, please ring the Hub Cancellation Line: 01634 335 033

Rochester Healthy Living Centre
Delce Rd.  Rochester, ME1 2EL

Tel: 01634 333 318

Mon-Fri: 9am – 8pm
Sat:       9am – 4pm
Sun:      9am – 2pm

Rainham Healthy Living Centre
The Orange Suite, 1st Floor
103- 107 High St. Rainham  ME3 8AA

Tel: 01634 333 375

Mon & Weds: 1pm – 8pm
Thurs & Fri:   9am – 8pm

Lordswood Healthy Living Centre
1st Floor
Sultan Rd.  Chatham ME5 8TJ

Tel: 01634 333 370

Mon & Tues: 1pm – 8pm
Weds -Fri:    9am – 8pm

Walter Brice Centre
Tilley Close
Hoo Rochester ME3 9AE

Tel: 01634 382 201

Mon & Sat: 9am - 4pm

Balmoral Gardens Healthy Living Centre
Gillingham  ME7 4PN


Fri:        2pm – 6pm
Sat:       9am – 4pm
Sun:      9am – 2pm

The MPA will be opening further Hubs in Strood and Chatham in 2020.  Please look out for further information.

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