Latest Update: 16/09/2020
Demand to access GP services remains high, our phones lines are continuously ringing and our staff are working hard to answer them all. We acknowledge patients frustration at having to wait to get through but we can assure you nothing has changed within the practice, it is purely down to the volume of calls we are now receiving compared to before.
The practice has received several comments to enquire why the doors to the practice sites are not open and is my practice seeing patients face to face? The doors are closed to prevent any member of the public entering the building who may inadvertently infect other patients or staff. If there is an outbreak in the practice there is a risk that the site may have to close down for a period of time which we feel would be catastrophic for all patients. Social media reports that patients are not being seen face to face at this practice. This is insulting to the staff who, since the lockdown was announced in March, have and are continuing to see patients face to face.
All patient consultations with a GP are initially via a telephone or video call. The practice has successfully has been able to treat the majority of patients in this way during the pandemic and our GPs will only invite a patient into the practice for a face to face consultation where necessary and considered clinically safe to do so.
Please see below alternative services that are available and may help when the practice has reached capacity:
NHS 111 telephone service or NHS 111 website for medical advice/signposting
Minor Injury Clinic – Gravesham Hospital Tel: 01474 360500
Urgent Care Centres - Medway Maritime Hospital and Darent Valley Hospital
CORONAVIRUS INFORMATION FOR PATIENTS - PLEASE REFER TO THE DEDICATED PAGE IN THE FURTHER INFORMATION SECTION AT THE BOTTOM OF THIS PAGE.
Flu Plan 2020/21
There is a lot of discussion now in the media regarding the national flu vaccine campaign for 2020/21. Highparks Medical Practice has orders in place for vaccines based on last years uptake. The Government has also added the over 50s to the vaccine programme which will add to the numbers we would normally expect to vaccinate. Although all this will make this years programme even more complicated especially with the extra risks of infection the Practice will endeavour to deliver a successful programme to all the groups identified by the Government.
This year the Practice will be delivering multiple, smaller flu clinics to reduce the risk of large gatherings of patients in one place. Flu clinics will be carried out initially at Wainscott and Cliffe sites in order to reduce the risk of mixing vulnerable staff groups unnecessarily.
Appointments are now available for patients aged 65 years and over to book. If you are aged 64 and your 65th Birthday is between now and 31st March 2021, you can also book . Please contact the practice. We have limited vaccines available but further appointments will be made available upon receipt of our next batch of vaccinations which are due at the beginning of October.
Patients are reminded to:
To ring after 11am to book the appointment
Wear a face covering when attending the appointment and to only attend at your given time
Wear loose clothing
Maintain 2m social distancing at all time
Do not attend if you or anyone you are in contact with has COVID symptoms
We will get around to all of our eligible patients within the Government’s guidelines so please be patient as clinics will be slower this year with the extra restrictions in place. Please monitor this webpage for updates.
Please note that this practice will be closed for staff training from 12 noon on Thursday 17th September 2020 and will re-open the following morning at 8am.
If you require urgent medical care (i.e. you have symptoms that need immediate attention) during this time, please ring
If you need to make a routine appointment, request a repeat prescription, or if you are waiting for tests results, please wait until the following morning when the practice re-opens.
Welcome to Highparks Medical Practice
Highparks Medical Practice was established on 1st October 2018 as a result of the merger between The Parks Medical Practice and Highcliffe Medical Practice.
We are a ten doctor practice, five of whom are Partners. The practice team consists of ancillary staff serving a population of over 15500 patients working from four modern purpose-built fully equipped surgeries in Cliffe Woods, Higham, Cliffe and Wainscott. We also offer a dispensing service at the Cliffe surgery.
Our mission statement is: To provide high quality GP primary care to our patients in a safe, effective and efficient way. To continue to strive for excellence and putting the patients’ needs at the centre of everything we do
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Please note we operate under a Zero Tolerance Policy
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
DoctorLink is our new online service where you can:
- Access advice
- Book appointments online
- Request Repeat Prescriptions
- Request Sick Notes
For further information and to sign up and create an account please go to the dedicated DoctorLink Section under Appointments
(Site updated 16/09/2020)