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Welcome to our Practice. We operate under a Zero Tolerance Policy

ECONSULT

Requests for medical advice from a GP are only available between 7.30am - 4.00pm Monday to Thursday & 7.30am - 1.00pm on Friday. Self-help information remains available 24/7.

 If your issue is about a rash or other skin problems, please try to provide a photo when submitting your eConsult enquiry as this will help the clinician in dealing with your problem.  Before you start your eConsult, please see below the exclusions for this service.

eConsult

eConsult: Important Information: Please Read

Please DO NOT use eConsult for the following requests but continue to telephone the practice in the usual way:-

 

  • Patients requesting a Home Visit or residing in a residential/nursing home
  • Repeat prescription requests or medication queries. We will not process any medication requests through eConsult.
  • Test result requests
  • Nursing/Heath Care Assistant appointments including blood tests, suspected UTIs
  • Minor Surgery; Coil/implant insertions/removals and pessary ring changes; Post- natals; Medicals;
  • Children under the age of 6 months.
  • Any general COVID-19 queries or requests to book a COVID-19 vaccination. This does not include patients seeking medical advice in regards to COVID-19.

 eConsult can also be accessed via the MyGP App App on your Smart phone. Click on the Book Appointment button

 

For further information about eConsult, please click here:  eConsult

Zero Tolerance Policy

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to ensure that doctors and all other staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and all other staff courteously and act reasonably.

All incidents of unreasonable behaviour will be followed up and you will be sent a formal warning. Should a second incident occurr you will receive a final warning that if it is repeated you will be removed from the practice list.

Aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list immediately and  in extreme cases reported to the Police.

On 20th May 2021, the Institute  of General Practice Management (IGPM) launched their campaign, "If I die it will be your fault", to end all abuse towards General Practice staff.

 

 

Our phone lines are continuously ringing and our staff are working hard to answer them all.  We acknowledge your frustration at having to wait to get through but we can assure you nothing has changed within the practice, it is purely down to the volume of calls we are receiving compared to before.  We therefore ask that you are as concise as possible so that we can process the calls in a timely manner. 

If you are able to use the new online consultation service, eConsult, then please do so as this will free up our phone lines to enable those who cannot use the service, are requesting nursing appointments or wanting to check on test results to get through. 

The practice has intercom systems at all sites.  Patients are asked to use the intercom to notify receptionists that they have arrived for their appointment.  Patients should NOT enter the premises until you have been asked to.  There is signage on the doors to inform patients about this - please ensure you have read these notices.  You will be asked to continue to telephone the practice for all other queries. 

The practice allows a number of people into the waiting room at any one time, in accordance with Government guidance around social distancing.  You may be asked to wait outside the practice, or in your car, if the waiting room has reached capacity.  Therefore, it is important that you do not arrive too early for your appointment. 

Once in the waiting room, you are asked NOT to move around but to sit on, or if you prefer, to stand by a chair.  Disinfectant wipes are located by each chair to be used to for cleaning before and after using it.  Hand sanitiser gel is also available for you to use. 

COVID-19

CORONAVIRUS INFORMATION FOR PATIENTS

COVID-19 VACCINATION INFORMATION FOR PATIENTS

 

 

 

 

 

(Site updated 11/06/2021)
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