Updated 26 May 2022
We have been advised that patients are still attempting to contact the practice using the old telephone numbers. This is a reminder that the telephone number changed in October 2021 to 01634 949300 . If you ring the old telephone numbers, you receive an engaged tone and not a discontinued tone. The practice has contacted the telephone company to see if this can be changed and are awaiting a response. Please remember the number is 01634 949300.
Message from the GP Partners - Updated 10/06/2022
The practice has received updated guidance from NHS England with regards to infection control within a healthcare setting and the wearing of mask/face coverings in practice.
From Friday 10th June, patients are no longer required to wear face masks or coverings UNLESS they have respiratory symptoms i.e. coughs/colds etc. If patients are suffering from any of these symptoms we would respectfully ask that masks/face coverings are worn.
In addition, we do have some staff with underlying health conditions. Patients having face to face consultations with any of these staff members, will be advised in advance that a mask/face covering must be worn for the appointment.
The Partners would like to thank you for your cooperation and understanding.
A message from NHS Kent & Medway Clinical Commissioning Group:
General practice appointments: December 2021
The latest general practice appointment figures show that 752,333 appointments were carried out in Kent and Medway in December 2021. This is in addition to GP teams giving over 300,000 vaccinations/boosters in the same month.
Data released from NHS England shows that nearly 445,000 face-to-face and home visits were undertaken, despite additional bank holidays and the Christmas period, showing that general practice is very much open for business and very busy.
There was a decrease in the numbers of people not attending their appointments, with 42,347 appointments not attended in December.
April 2022 - Message from the GP Partners.
Click Access to Appointments April 2022to read the message from the GP Partners with regards to Access to Appointments
Requests for ROUTINE medical advice from a GP are only available as below:-
Monday: 7:30am - 1:00pm
Tuesday to Thursday: 7:30am - 2:00pm
Friday: 7:30am to 1:00pm
Self-help information remains available 24/7.
Urgent and acute appointments should be requested via the newly re-introduced telephone triage system by ringing the practice in the morning on 01634 949300. Telephone lines are open from 8.00am.
If your issue is about a rash or other skin problems, please try to provide a photo when submitting your eConsult enquiry as this will help the clinician in dealing with your problem. Before you start your eConsult, please see below the exclusions for this service.
From 18th March 2022, Proxy Access has been introduced allowing someone else to submit an eConsult on behalf of a patient. The submitter must provide their own contact details and their relationship to the patient, alongside the patient's details. The contact details provided by the proxy will be made available to the practice but the practice may contact either the patient or the proxy.
E-Consult have made some changes to the initial pages when beginning an e-Consultation. Once patients have selected their health condition, the next page is advising patients to possibly consider consulting with a pharmacist or using the self-help advice pages before a GP. If patients do need to contact a GP you will need to click on "contact your GP practice" and the e-consultation will begin. Please do not ring the practice directly
eConsult: Important Information: Please Read
Please DO NOT use eConsult for the following requests but continue to telephone the practice in the usual way:-
- Patients requesting a Home Visit or residing in a residential/nursing home
- Repeat prescription requests or medication queries. We will not process any medication requests through eConsult.
- Test result requests
- Nursing/Heath Care Assistant appointments including blood tests, suspected UTIs
- Minor Surgery; Coil/implant insertions/removals and pessary ring changes; Post- natals; Medicals;
- Children under the age of 6 months.
- Any general COVID-19 queries or requests to book a COVID-19 vaccination. This does not include patients seeking medical advice in regards to COVID-19.
eConsult can also be accessed via the App on your Smart phone. Click on the Book Appointment button
For further information about eConsult, please click here: eConsult
Please click below to access our September Patient Newsletter:
September Patient Newsletter
Accessing your GP Practice - a message from the Partners:
We are aware there are significant problems getting through to us on the phone. We are sorry this is the case and would like to explain a little about why that is.
Many GP surgeries across the country are in a similar position. We understand how frustrating it can be for it to take longer than normal.
We would like to reassure you we are working hard to resolve the situation.
There are three things that are challenging us:
- There has been an unprecedented post-lockdown increase in demand. Part of this is because many of our patients have been managing health issues themselves rather than contacting their doctor over the last year and some hospital procedures and appointments have been necessarily delayed. As confidence in general is returning, patients are now quite rightly contacting us.
- We have been heavily involved in delivering the country’s largest ever vaccination campaign.
- We have had to change the way we work to keep things safe for our patients and our staff.
What can you do to help?
- Choose well – can the pharmacy help your symptoms? Call 111 if you are unsure which sort of treatment you need. You can also go online 111.nhs.uk
- Download the NHS app. You can use this to book and cancel appointments and order repeat prescriptions.
- Use our online consultation system, if you are able to.
- Cancel appointments you no longer need.
It’s useful to remember our teams are on the front line and see both the best and the worst of us all. They work incredibly hard to help patients navigate the system, but may not be able to offer you exactly what you want at all times.
Please be patient and courteous, they want to find the best solution as much as you do.
We are grateful for your understanding.
Zero Tolerance Policy
The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to ensure that doctors and all other staff have a right to care for others without fear of being attacked or abused.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and all other staff courteously and act reasonably.
All incidents of unreasonable behaviour will be followed up and you will be sent a formal warning. Should a second incident occurr you will receive a final warning that if it is repeated you will be removed from the practice list.
Aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list immediately and in extreme cases reported to the Police.
On 20th May 2021, the Institute of General Practice Management (IGPM) launched their campaign, "If I die it will be your fault", to end all abuse towards General Practice staff.
COVID-19 VACCINATION INFORMATION FOR PATIENTS
(Site updated 15/06/2022)